Retrenched From a Subang Jaya Call Centre Job
Retrenched from a call centre, college or clinic in Subang Jaya and unsure it was fair.
Subang Jaya has many students and young professionals, around Taylor’s University, Monash University Malaysia and Sunway Pyramid. Business process outsourcing (BPO) centres, education providers and healthcare employers around SS15 hire many people from that group.
Many staff are on modest, entry level pay. Some assume that means fewer rights, but it does not.
Who does this page speak to?
If you worked in a call centre, education provider or healthcare business in Subang Jaya and were retrenched, this page is for you. Retrenchment has to follow a genuine business reason and a fair selection process.
Coverage under Section 20 applies to all workmen, including junior and entry level staff.2 A retrenchment announced to a whole team still has to show why particular people were chosen to go.
Where is a Subang Jaya case heard?
Conciliation runs first at the JPPM office for Selangor in Shah Alam (Jabatan Perhubungan Perusahaan Malaysia). JPPM confirms which Industrial Court branch hears your case.
A written representation must reach the Director General of Industrial Relations within 60 days of your dismissal.1 Use the deadline calculator as soon as your last working day is confirmed.
What is different about working here?
BPO and call centre employers in Subang Jaya usually keep detailed shift and performance records. That can work in your favour if the retrenchment selection looks inconsistent with those records.
What should you hold onto before you act?
Keep your appointment letter, shift records, the retrenchment notice, and any communication about why your role was chosen.
Documenting the selection process carefully is often the strongest part of a Section 20 representation from a retrenchment. Ask a retrenched colleague to compare notes with you if you can.
If you want a lawyer to act, send your dates and what happened. An independent lawyer may review the facts and replies about whether and how they can act.
If you want an employment lawyer to take your Subang Jaya retrenchment on, send the date and what happened. An independent employment lawyer may review the facts and replies about whether and how they can act.
For people seeking legal representation. For general information, please use our guides and tools.
First contact: general facts only, such as date, location, employment status and a short summary. Keep documents private until an identified independent lawyer contacts you and specifically requests them.
Common questions
My BPO employer near SS15 said the whole account was lost and that is why my team was retrenched. Do I still have a claim?
Losing a client account can be a genuine reason for retrenchment. The employer still has to run the process fairly, including how it chose who to let go within the affected team. That part is still worth reviewing.
I am a junior call centre agent on a modest salary. Is it even worth checking my rights?
Yes. Section 20 covers all workmen regardless of income, so a junior agent has the same right to bring a claim as a senior manager. Pay level should never be the reason someone assumes they have no options.
Where would a Subang Jaya case be heard?
Conciliation comes first at the JPPM office for Selangor in Shah Alam, and JPPM confirms which Industrial Court branch hears a Subang Jaya case.
Sources
- A worker dismissed without just cause or excuse may make a written representation to the Director General of Industrial Relations seeking reinstatement within 60 days of the dismissal under Section 20 of the Industrial Relations Act 1967. Mah Weng Kwai & Associates
- The unfair dismissal route under Section 20 covers all workmen, including employees earning above RM4,000 a month, even though some Employment Act benefit provisions are limited by wage. MECA, Industrial Relations Act 1967 Guide
Keep reading
If you want an employment lawyer to take your Subang Jaya retrenchment on, send the date and what happened. An independent employment lawyer may review the facts and replies about whether and how they can act.
For people seeking legal representation. For general information, please use our guides and tools.
First contact: general facts only, such as date, location, employment status and a short summary. Keep documents private until an identified independent lawyer contacts you and specifically requests them.